Privacy policy

This policy explains how TechValley ("we", "us") handles personal data on this website and in our AI conversation assistant for WhatsApp. The assistant is in private pilot development.

Who we are

TechValley builds business software, including an AI conversation assistant that helps businesses reply to customers on WhatsApp. Contact: ali@techvalley.uk.

Our two roles

• Website visitors. We decide how data from this website is handled.
• Customers of businesses that use our assistant. The business decides why and how your data is used. We process it on the business's behalf and follow its instructions and this policy.

This website

This website has no forms, no advertising and no analytics cookies. Our website host, Cloudflare, processes technical data such as your IP address and browser details to deliver and protect the site.

Data we process in the assistant

• Business account details: staff names, work email addresses and sign-in records.
• Business information the business approves, such as services, prices and policies.
• Contact details of the business's customers and leads: name, WhatsApp phone number, details the business adds, permission records and opt-out status.
• WhatsApp messages exchanged with the business, and their delivery and read status.

How we use it

• To send the replies and follow-ups the business has set up, within its contact rules.
• To stop messages when someone opts out, and to let the business's staff take over a conversation.
• To keep the service secure, fix problems and prevent misuse.

We do not sell personal data and do not use it for advertising.

AI processing

We use an AI model provider, currently the Google Gemini API, to prepare replies. We send only the parts of a conversation and the approved business information needed for a reply. Sensitive information and private staff notes are excluded. Replies can only use prices and offers the business has approved.

Service providers

• Meta Platforms (WhatsApp Business Platform) to send and receive WhatsApp messages.
• Google (Gemini API) for AI processing.
• Cloudflare for website hosting.
• Namecheap Private Email for our email.
• Application hosting: we will name our application host here before the service handles live customer data.

These providers may process data in other countries under their own safeguards.

How long we keep data

We keep a business's data while its account is active and its users have access. When an account is deleted, we email the account owner a secure link to download a copy of their data, then permanently delete the data, including backups, within 30 days. We keep only a minimal opt-out record, so a request to stop messages is always respected.

Stopping messages

Reply "stop" or tell the business you do not want more messages. Pending messages are cancelled, and importing your number again does not restart contact.

Your rights

You can ask to access, correct or delete your personal data. See data deletion or email ali@techvalley.uk. If your data came from a business that uses our assistant, we will also tell that business about your request.

Security

We limit access to people who need it, keep credentials separate from business data, and protect connections with encryption.

Children

Our service is for businesses and is not directed at children.

Changes

We will update this page when our practices change and show the new date at the top.